Meet Bruce McDermott, Professional Chauffeur
Posted On: 03/19/2018
Long-time customer turned valued team member
In his career, Bruce McDermott has been a corporate recruiter, a field sales rep and a small business owner. But, somewhere in the back of his mind, he had an inkling that what he’d really like to do is drive for a private car service in Chicago. When the time came for him to take the leap of faith and purchase a town car, he chose the company that had been his service of choice for a number of years: WSL. We’re so fortunate he did.
For almost 20 years, Bruce has been the go-to driver when senior executives from Fortune 500 companies in the Chicago-area need top-notch transportation. Maybe it’s because of Bruce’s business experience that he gels so well with folks who know how to get things done.
“I’ve always been a person who expects and enjoys getting great service whether it’s at a restaurant or getting tires changed,” says Bruce. “So, I provide the type of service I’d want for everyone that I drive. Whether going on vacation or a business trip, I want your experience to start out and be great so the rest of your day can be great.”
For Bruce, that means paying close attention to what clients want. Do they want to chat, look at their phones or take a nap? What will make them most comfortable?
Part of the Team
Bruce especially likes driving for corporate events. He knows that the WSL team are working together and coordinating the arrangements to make sure it’s a great experience from beginning to end.
“If you consider it’s a circle starting with reservations, then dispatch to drivers and back, as a team we can create such a positive experience for customers,” said Bruce.
During his tenure at WSL, Bruce has had a hand in making sure all drivers are living up to his standards as a trainer. He focuses on instilling the policies and procedures WSL expects from its professional drivers with advice based on his experiences as both a client and a chauffeur.
Bruce is especially excited about the new WSL app that will make it easy to communicate with clients and meet their needs, particularly for early morning pick-ups.
“A lot of executives need to get to O’Hare or Midway for early flights so a pick-up time of 4 a.m. is not uncommon,” said Bruce. “The new app will enable me to text clients when I’ve arrived so I don’t need to ring the doorbell and disturb their families. God’s not up yet, why should they be?”
The new WSL app enables clients to make a reservation and track where the WSL private car is in its journey. Drivers just hit the “On Location” button to let clients know they are in the driveway.
Punctuality is paramount for Bruce, so clients know to expect him about five minutes before the scheduled pick-up time.
Bruce cites WSL’s commitment to doing what’s best for the customer as one of the reasons he works for them. He says WSL has earned its excellent reputation by being fair to drivers and treat customers right. He thinks innovating with technology is key to serving customers going forward.
Bruce is a native of west suburban Chicago. He lives in Winfield with his wife and attended Elmhurst College. He finds his knowledge of the area beneficial because he knows lots of ways to get to the airports plus all the major geographic points and crossroads which makes getting people home a lot easier.
He misses the 1997 Lincoln Continental Towncar he had when he first started at WSL because they were “like a living room on wheels.” Over the years he’s owned many sedans for which he hired and trained a number of drivers.
Bruce finds if customers do want to talk, conversation often turns to grandchildren, one of his favorite topics. But don’t call Bruce “grandpa,” he goes by “Abu,” the name bestowed on him by his first granddaughter, which was quickly adopted by his three sons and their wives. He now has eight grandchildren and loves that his WSL schedule enables him to spend lots of time with them.
If you’d like to book Bruce for private car service in Chicago, contact us at 630.668.9600 or online and ask for driver #124. You’ll be glad you did!
Do You Trust Your Private Car Service?
Posted On: 03/12/2018
WSL saves the day when teenager forgets ID
If there’s a teenager living in your house, this conversation may sound familiar:
Mom: “What do you want to do first when we get to the resort?”
Daughter: “I’m heading to the beach. I don’t care if it’s late. I want the beach.”
Mom: “I hope the flight’s not too bumpy. You brought your driver’s license, right?’
Daughter: [blank stare]
Mom: “Sarah, you have your ID, right? You need it to get through security.”
Daughter: “MOM, no I don’t. It’s fine. I know what I’m doing.”
Mom: “Oh no. Mike, Sarah didn’t bring her ID and we’re halfway to the airport.”
Daughter: “What are you talking about? No one told me. I left it on the dresser in my bedroom. Are we going to miss our flight?”
Dad: “Sarah, I told you a million times to bring your ID. If we miss our flight to Miami, we miss the connecting flight to the island!”
Don’t worry. This actual story about a family in transit in a WSL limo to O’Hare from Naperville has a happy ending. Enter a new character, our hero…the WSL professional chauffer.
WSL professional chauffer: “Excuse me, I think I can help. Let me call dispatch and see if we have a driver near your house. If there’s a way for him to get in your house, he can grab the ID and meet us at O’Hare.”
Long story short; Sarah came home with a sunburn and the family is forever grateful to WSL for the extra effort.
Above and Beyond
Even with the best intentions, something can go astray when you’re heading out of town. WSL drivers are trained to ask customers if they have everything they need before departing from their homes and at the airport.
On occasion, phones, chargers, keys, passport and IDs get left behind. That’s why it’s important to work with a trusted private car service. What would Sarah’s family have done if they’d taken a taxi or ride-share service? In addition to missing the flight, they’d have wasted a lot of money and time rebooking air travel and making arrangements with the resort for late arrival.
Because they booked with WSL, they trusted us to fix the situation. Our firm has been in business for more than 50 years and takes customer service very seriously. It’s in our best interest to do the right thing.
Make sure your special limo to O’Hare or Midway has a happy ending and book with WSL.
No Surge Pricing: You Deserve Better
Posted On: 03/05/2018
Why WSL doesn’t upcharge when demand is high or the weather is bad.
What’s the old saying? If you don’t like the weather in Chicago wait a couple of hours and it will change. That was certainly the case recently when a dense fog descended over the south side of Chicago in a matter of minutes. Midway Airport was forced to cancel all flights for the rest of the day because visibility was so bad.
So many of WSL’s clients rely on us for a reliable Midway Airport car service. When we received the alert about the standstill at the airport, we immediately jumped into action with a well-rehearsed plan.
Our dispatch team quickly informed all of our professional drivers in the area to stay near Midway. We were able to connect with customers who had recently been dropped off and bring them home.
We viewed the situation as an opportunity to serve our customers when they needed us most. Ride-sharing services like Uber and Lyft seized on the bad weather and high demand for rides as a chance to add ridiculous surge charges to their fees, doubling or tripling their base rates. According to an article in Fortune,
“Surge or dynamic pricing are methods Uber and Lyft uses to incentivize more drivers to take to the roads when rides are in high demand—for example, during sporting events, holidays, or inclement weather. Prices are algorithmically determined and can vary by neighborhood or time.”
Respect for Customers
WSL has been in business for more than 50 years. We’re loyal to our customers, and in return, they always know what to expect from us. That means flat-rate pricing with no hidden fees (for expenses like tolls) or surge pricing when the weather is bad. You know the rates for our limo services before you head to O’Hare or Midway or anywhere in the Chicago area.
That same day, we received a few calls from customers at Midway who were dropped off at the airport by a loved one or other means of transportation. Because all our drivers were already engaged, we gave them a realistic wait time of how long it would be before a car could return to Midway for them – 1 ½ to 2 hours.
Every single customer said OK. Because of our long-standing relationships, they knew we were giving them a realistic estimate and would stick to the pre-established reasonable rate. They were happy to wait a bit longer to be taken home by a professional driver trained to handle a variety of weather situations.
No surprises. Courteous service. Reliable drivers and vehicles. Fair prices. That’s what customers deserve and what they get from WSL.
Wait ‘Til You Hear What’s Happening To Us In Vegas!
Posted On: 03/01/2018
WSL has been nominated for Operator of the Year at the International Luxury, Coach & Transportation Show
Sometimes what happens in Vegas should not stay in Vegas. Especially when WSL is one of only five private transportation companies nominated for Operator of the Year in the 51+ vehicles category by LCT Magazine, the leading trade publication in the industry. It’s a big deal! There are more than 12,000 limo companies in the United States alone. We’re thrilled to be recognized as a top-tier provider. Plus, we’re the only limo service from the Chicago area on the nomination list.
Competition for the award is fierce. Operators need to show dedication and progress in five key categories:
- Customer Service
For WSL, the nomination is very gratifying. Customer satisfaction is at the heart of every decision we make. We’re very focused on continuously improving in each of those five categories. The award nomination recognizes all our hard work to be the best limo service in Chicago and the western suburbs.
The Operator of the Year Awards Celebration award ceremony is Tuesday, March 13 at the International LCT Show 2018. Attendees from around the globe descend on the Mandalay Bay Resort & Casino for this premier industry event.
WSL attendees are looking forward to attending sessions and walking the show floor. We always get great ideas for how to improve customer satisfaction while learning about advancements in technology and the coolest new vehicles. Then we come back to Chicago and incorporate those learnings into the day-to-day operations of WSL. For example, after attending the show in 2017, we added a Mercedes-Benz Sprinter Van to our fleet to better serve the needs of our corporate clients and other large groups.
We can’t wait to tell you what big ideas will come our way this year and hopefully bring home some new hardware for our trophy case.
Make Your Spring Break Reservation Now & Save
Posted On: 02/23/2018
Spring Break is just around the corner. It’s a chance to escape the final days of winter for some fun in the sun or on the slopes with family and friends.
While the goal is fun and relaxation, let’s face it, planning for Spring Break can be a bit stressful. Most people book their flights, lodging and entertainment packages way in advance to make sure they get what they want. It’s just as important to book your transportation to and from the airport or risk getting left out in the cold.
March is always the busiest month for WSL with our usual mix of corporate and private reservations combined with the addition of Spring Break transportation. That’s why we recommend booking early to make sure you get the right vehicle for your needs at the time you want.
Heading out of town with the family means lots of people and luggage. Whether you book online or through our reservation line, make sure you tell us what size car you need. We’ll make sure your trip – and your luggage – get off to a great start. Unlike a taxi, in a stretch limo service everyone sits comfortably sharing the anticipation of what’s to come or recounting the great memories that were made.
WSL manages a fleet of 25 SUVs, 10 stretch limos and a corporate shuttle van. So, no matter how many are in your party or how many bags are making the trip, we have a luxury vehicle in our fleet to accommodate everyone and everything.
Book now and WSL will take $5 off your private ride. Simply use Coupon Code: BL-Spring18.
Leading The Way For More Than 50 Years
Posted On: 02/18/2018
WSL service has been a leading provider of limousine services in the Chicago-area since 1966. Our focus for the last half-century has always been on providing clients with timely and professional service at a fair price. The company began with only four cars, but now manages a fleet of over 100 vehicles including luxury sedans, stretch limousines, SUVs and a Sprinter executive van.
Not only are we a leading limousine service in the Chicago area, we’re also recognized as a leader in our field by industry publications such as Luxury Coach & Transportation and associations. In fact, managers of WSL were founding members of the National Limousine Association and Illinois Limousine Association.
As we continue on for the next 50 years, you’ll see a continued focus on innovation. We’re always striving to take advantage of advances in technology to make it easier for our customers to reserve rides and get great customer service.
Timeline of Major Milestones:
Take a look as we stroll down memory lane from the very beginning with some of our key milestones!
1966 – WSL is founded by Ray Hiltunen and Bert Homan.
(Pictured to the right is owner, Ray Hiltunen)
1981 – WSL began accepting MasterCard and Visa in cars to make it easier for corporate clients to complete their rides. Prior to that, it was cash only.
1983 – Acquired a toll-free number to lower the costs for clients in Illinois to make reservations.
1984 – Remember when 800 numbers didn’t have a nationwide reach? Acquired a 1-800 toll-free number for clients based outside of Illinois.
1985 – Purchased the company’s first six computers - MIA Basic IV 2000s – and began transitioning from a paper management system.
1987 – Joined the Illinois Limousine Association (which was founded by the owners of WSL) to help shape the direction of the industry in Illinois. One of the managing presidents of the Illinois Limousine Association was also a manager of WSL.
1990 – Moved from Carol Stream to our current location in Winfield to accommodate our needs of our growing staff.
1997 – Launched WSL’s first website so our customers can find us online.
2000 – Deployed a second high-speed TI broadband line to support our growing online presence and computing needs.
2012 – Relaunched a new WSL website with a fresh look and ability to make reservations online.
2016 – Introduced the "Rate My Rate" quick five-question survey after every ride. Input from clients tells us what we’re doing right and where we have opportunities to improve.
2017 – Rolled out a new texting feature that enables WSL to greet clients when their flights arrive and let them know where to find their private cars.
2018 – Coming soon – we’re introducing a new mobile app to make it easier to book reservations, track the location of your car and complete payment.
Meet Sheryl Lesko: WSL’s Corporate Limo Transportation and Special Events Coordinator
Posted On: 02/11/2018
“Details, I love details.”
If you have a special event coming up and might be needing to arrange corporate limo transportation, you’re going to want to talk to Sheryl Lesko. For more than 25 years, she’s been the go-to person at WSL who makes sure all the I’s are dotted and T’s crossed for private transportation arrangements for corporate events, weddings, proms, anniversaries, homecomings, concerts, sporting events and so much more.
Sheryl takes her role as WSL’s special event coordinator very seriously. She knows that the services WSL provides play a big role in the memories created on special days.
“My goal is to make customers as happy as possible,” said Sheryl, “That’s what they want and deserve.”
It’s not unusual for Sheryl to get calls or emails from happy customers a few days after their special event thanking her for meeting their needs and complimenting the professionalism of their drivers. Here is one happy review of many that Sheryl has received over the years!
"When i called this company to see if it was possible for my entire family to travel together in one vehicle to [a] wedding, they not only agreed to accommodate our plan, they considered all options to find us their best price. We wanted our 3 families to each be picked up at their homes, taken to the wedding, and then at midnight, do the trip in reverse. They advised that booking the limo as two separate rentals was the most economical way to go. They required a credit card to hold the reservation, but no money had to be pre-paid. Within minutes after booking, I had a contract explaining the exact terms of our agreement.
The driver arrived early on the first trip and got us to the wedding with time to spare. He had cold drinks on ice for us. When we got to the venue, he gave us his phone number in case we wanted to be picked up earlier, and it is a good thing he did, because we did end up needing to leave an hour earlier than expected. After we called him, he rushed back to get us, and we were on our way home within 20 minutes after our call.
I would DEFINITELY use them again!"
Weddings, Proms, Anniversaries, Concerts, Sporting Events
Sheryl’s first contact with most customers is when they call to get pricing for a ride to and from an event in Chicago, a dance or want information about a stretch limo or a number of cars for a wedding. She knows WSL’s packages like the back of her hand, but also works closely with customers to meet their specific requests, something many transportation companies won’t do.
Sheryl carefully documents the logistics for the trip or the day, personally books the driver(s) and shares the details with the company’s dispatch team in case there are any questions.
One key lesson Sheryl has learned over the years, and shares with customers, is the importance of working with a limo company that maintains a large fleet of luxury vehicles and has earned its reputation for quality customer service.
“I get calls all the time from people who are in a jam because the firm they booked didn’t have enough cars to meet demand and just didn’t show up,” said Sheryl.
Sheryl also works closely with many major corporations in the Chicago area to make sure they have the transportation needed for their events. She’s worked with some event planners for many years. They know they can count on Sheryl to reliably make arrangements for all kinds of corporate limo transportation needs. She handles all kinds of requests, be it transporting a key executive to dinner, coordinating cars for a scavenger hunt to shuttling 500 people between the airport, hotels and the meeting venue.
Just like with arrangements for individuals, Sheryl always briefs the drivers to make sure they understand the logistics and fulfill special requests (like having a cold bottle of Dom Perignon waiting!).
She Never Knows What’s Next
Sheryl never knows who will be on the other end of a call. But she’s always ready to handle what comes her way be it transportation for a celebrity (Brian Urlacher, Serena Williams, John Travolta to name a few), red carpet treatment for a wedding party or corporate limo transportation for a big event.
One thing is always the same. Sheryl makes sure every customer gets what he or she needs, down to the very last detail. Be sure to ask for Sheryl when planning transportation for your next special event or group outing! (630) 668-9600 X 246
The New West Suburban Limousine App is Almost Here
Posted On: 02/04/2018
We’re almost done teasing. The final stage of beta testing for the new WSL app is nearing completion. Make some space on your smartphone’s home page for the official launch in Spring.
Just as you’d expect from an executive car chauffeur service, the app is very polished. Check out the some of the app’s main screens.
After downloading the app on your Android or iPhone, simply set up your profile. We’ll keep your credit card information on file to speed up the drop off process. Reserve the private car, SUV or stretch limo to meet your party’s needs well in advance. Or, with about two hours notice, we can generally provide a private car to your residence, O’Hare or Midway or other public venue.
One of the main features requested by clients is text messages. For example, when a WSL executive car chauffeur arrives at your home for pickup, you’ll receive a text that it’s arrived (which is especially nice early in the morning when you don’t want to disturb others). Our driver will still meet you at the door to transport your luggage to the vehicle and assist you as necessary.
Waiting for your ride but wondering if you have time to respond to one more quick email? Open the app and you’ll be able to track the exact location of your private car on a map.
Here are some pictures to preview what the WSL executive car chauffeur service mobile app is going to look like!
Fun in February with Football and First-class Valentine’s Celebrations
Posted On: 01/29/2018
Two of the biggest holidays in the United States fall in February. Are you prepared?
Super Bowl LII – Sunday, February 4, 5:30 p.m. CT
New England Patriots vs. Philadelphia Eagles
Ok, technically the Super Bowl isn’t a holiday. But it should be. Or more specifically we should get the day off after the Super Bowl. Even if you don’t have a team in the fight this year, it’s a great time to get a group of friends together, find a hopping place to grab some drinks and grub and watch the
commericals big game.
Book your West Sub Limo private ride now so you can enjoy the fun and not have to worry about getting there and back. We can accomodate any party size with our fifty-plus luxurious fleets - Sedans, SUVs, Stretch Limos and Executive Shuttle Bus. Booking a limo service to Chicago and the Chicago suburbs for your party has never been so easy!
There’s lots of great places not too far from home to enjoy the festivities. Here are our top three picks to watch Super Bowl LII:
Chicago – Link’s Tap Room, 1559 N. Milwaukee Ave.
Housemade sausages, hand cut fries, 36 American craft beers on tap, 3 cask beers, 5 tap wines, and a large format bottled beer list built for sharing…count us in!
Batavia – River’s Edge Bar & Grill, 12 N. River St.
Get cozy in this neighborhood tavern in the heart of historic downtown Batavia featuring more than 100 local and craft beers, a whiskey collection and locally-sourced menu featuring house-made smoked bacon varieties.
Glen Ellyn – North Side Sports Bar and Grill, 499 Pennsylvania Avenue
With 11 televisions, you’ll be sure to see every play and replay in this old school sports bar featuring a menu of your favorite bar classics.
St. Valentine’s Day, Wednesday, February 14
Whether you’re celebrating the weekend before, after or on the actual day, it’s time to make reservations for your dinner and book a limo service to Chicago or the surrounding area.
Here are a few of our favorite romantic restaurants to celebrate with a beloved.
Chicago – Booth One, 1301 N. State Parkway
The iconic Gold Coast restaurant Pump Room is reborn at Booth One. It draws inspiration its legendary predecessor at the former Ambassador East Hotel. Nostalgic dishes are set alongside more contemporary interpretations including pristine raw preparations and vegetables that are given the same respect as meat and seafood.
Naperville – Meson Sabika, 1025 Aurora Avenue
Enjoy a taste of Spain in this charming restaurant housed in an 1847 mansion that sits on a beautiful four-acre estate near downtown Naperville. The menu boasts a unique mix of cold and hot tapas, sangria, entrees and vintage wine.
Wheaton – Suzette’s Creperie, 211 W. Front St.
Oh la la, what’s more romantic than an award winning French wine bar and bistro for a quiet, leisurely dinner at a cozy table?
When The Weather Gets Bad, Count On West Suburban Limousine
Posted On: 01/25/2018
Oh, the weather outside can definitely get frightful as we slog through winter in Chicago. But, the inside of WSL’s luxury limousines and vehicles is so delightful. We say, “let it snow, and leave the driving to us.”
The year has already shown us what Mother Nature can do. Below zero temperatures and snow can make for a tough time when you have somewhere to go. How much time are you spending warming up your car and scrapping your windshield when you could be traveling in style with WSL.
Safe and Sound
WSL has an amazing safety record. We take safety very seriously. Every member of the our staff (front office, reservations, drivers) focuses on making sure we provide safe, comfortable service.
We invest in training for our professional drivers and continuously monitor their performance. We have very clear expectations about how vehicles are operated including driving at safe, legal speeds, on-the-road etiquette and absolutely no personal phone calls or texts while driving. All drivers are bonded and insured with a commercial livery policy for $1.5 million at all times.
Maintenance is also a big priority. It makes a difference when the weather turns bad. Our luxury limousine fleet receive regular tune-ups, oil changes and checks for proper tire pressure. We also expect our drivers to keep the vehicle clean at all times, inside and out.
In addition to a safe ride, you leave the hassle behind when you call WSL when the weather is bad. Our professional drivers will pick you up as close to your location as possible, whisk you away in a heated vehicle, then drop you off steps away from your final destination.
There’s no need to leave your car at the airport only to find it covered in snow and ice upon your return. Our team of professional drivers navigates O’Hare and Midway every day in all kinds of weather.
When the weather outside is frightful, and you DO have some place to go, make it easy on yourself and call for one of our safe and luxury limousine fleet at WSL.
Meet Luis Duran, Professional Chauffeur
Posted On: 01/22/2018
One of Luis Duran’s favorite stories from his almost three years as a professional chauffeur and private limo driver for WSL is the time he picked up a family for a special birthday trip to the Sugar Factory for their 14-year-old daughter.
“She cried for the first 15 minutes of the trip, she was so excited to be in a limo,” said Luis. “I was so happy to be part of such a great memory for her and her family.”
While most of Luis’ clients don’t get quite that animated at the prospect of riding in his stretch limo, he does work hard to make sure he provides memorable service. He’s succeeding. Luis is WSL’s most requested driver. And we know why.
“I Want Everyone To Know My Name”
Spend just 15 seconds with Luis and you know you’ve met someone special. He has a wide smile that never disappears and a way about him that makes you feel instantly comfortable.
“I told my wife that within a year after starting at WSL, I wanted everyone who works there to know my name,” recalls Luis. “They should know I always do the best job I can and am easy to work with.”
Luis achieved his goal not only internally, but with every client for which he’s provided service as well.
Focus on the Client
Luis says he knows he’s providing a service as a private limo driver and just wants his clients to feel that’s he’s there for them, whatever they need. It’s starts with a genuine greeting before he checks in with his clients to see if they need to make any additional stops, would like a chilled bottle of water or if there’s anything else he can do to make them comfortable.
Clients have responded with glowing reviews in the Rate My Ride survey that we offer each customer the opportunity to compelte after every ride.
"Everything was perfect! Luis was outstanding and could not have been better. The limo was in great condition and was a blast! The students really enjoyed it and we appreciate that we could do just one hour!
"Luis was excellent! Would love to have him drive us again. The limo was very clean and well stocked with beverages."
"Luis is the best driver. Always polite and professional."
"Super job by Luis the chauffeur, the bride and bridesmaids loved it!"
The Road to WSL as a Private Limo Driver
Prior to working for WSL, Luis was a floor manager for a paper company for 11 years. His job required him to lift a lot of heavy containers. Luis worried that the physical tasks were taking a toll on his body.
A friend who works as a private limo driver suggested Luis look into a new career. Based on Luis’ personality and clean driving record, the friend suggested he would do well as a professional chauffer, but there were no openings at the company for which he worked.
So Luis did a Google search for private transportation companies in the west suburbs of Chicago and found WSL. He made a cold call on the company and earned an interview with Scott Simkus, vice president of operations.
“I told Scott I would do a great job and I just needed a chance. After two months if it didn’t work out, I promised we would part as friends,” said Luis.
Training Makes the Difference
Luis eagerly participated in WSL’s training program and puts what he learned to work. He’s especially focused on presenting himself professionally and keeping his luxury vehicle spotless inside and out.
“We’re so lucky Luis found WSL,” said Simkus. “He has a high level of professionalism, is self-motivated and always says yes to our dispatchers and customers.”
Luis knows he made the right decision to take his career path to WSL. He’s says he plans to work for the company as long as possible to support his wife Arlett and their two children.
If you’d like to book Luis as your private limo driver, contact us at 630.668.9600 or online and ask for driver #144. You’ll be glad you did!
Ride in Style: First Look at our New Mercedes-Benz Sprinter Van
Posted On: 01/22/2018
Last month, we were excited to preview the addition of a brand new Mercedes-Benz Sprinter van for our limousine bus services to our fleet of late-model vehicles. Now we can show you what it looks like decked out with WSL’s logo. Pretty sweet.
If you think the outside looks great, wait until you see the inside of this limousine bus that enables us to offer high style transport service for up to 14 people. Whether you need group transportation for a corporate event, client entertainment or to get a large group to or from the airport, this is the way to go.
Partnering with the Best
To get the Sprinter van customized to our requirements, we worked with McSweeney Designs, an Alabama-based firm that specializes in what’s called “second stage automotive manufacturing.” For more than three decades McSweeney says they have “been dreaming up and bringing to life some of the most innovative and highly sought after custom vehicles on the planet.”
As we evaluated vendors for the new limousine bus, we were blown away by McSweeney’s capabilities. Their portfolio is amazing. The company has customized more than 100,000 vehicles for clients all over the world.
As expected, they worked closely with us to understand what kind of services we provides our clients. Then they helped us pick the right seats with individual amenities, seat spacing, overhead storage, support for clients’ mobile devices, space for luggage and even the right type of door to make it easy to get in and out of the vehicle.
Executive Transportation at its Finest
The Mercedes-Benz limousine bus service is sure to be popular for event planners that need to transport executives in style. Every aspect of the van is top notch, designed to provide comfort and safety.
Give us a call to reserve the new Sprinter van for your next event.
WSL Named One of the “Coolest Operators of 2017
Posted On: 01/08/2018
Every industry has a trade publication that keeps tabs on news, innovations and people that make a difference. Luxury Coach & Transportation (LCT) is the number one outlet of choice for companies in our industry that focus on providing quality transportation services. That’s why we’re so excited they named us in their recent feature article: “Who Are The Coolest Operators Of 2017.”
WSL is one of 12 companies highlighted in the article, and the only firm mentioned from the Chicago area. In fact, no other company from Illinois made the list. We’re very proud of this recognition. Customer satisfaction is the heart of every decision we make and we’re always looking for ways to improve in our five areas of focus: Safety, Community, Customer Services, Training and Technology.
The article accurately notes that,
“[t]his industry isn’t an easy one to work in, and those who succeed spend many tireless hours ensuring they provide a service that makes clients come back for more.”
That’s exactly what WSL focuses on every day with our quality transportation services. We’re always planning new ways to make it easier for you to book, track and manage transportation services, as well as make sure our professional drivers provide excellent experiences.
The two members of our management team that lead the charge are featured in the article. Scott Simkus, Vice President of Operations and John Paraoan, Assistant Vice President and Brand Manager, have a passion for figuring out how to improve a company that’s been serving the western suburbs of Chicago for more than 50 years.
In 2018, you’ll see the fruits of their labor with a new app that will make it very easy to book rides with WSL. It’s a key part of the company’s focus on innovation and improvement in quality transportation services as a way to boost customer service.
Scott and John also find a little time to fit in some golf, too. Check out the article for the full story.
2017 in Review: Fun, Fundraising and a Fierce New Look
Posted On: 01/03/2018
WSL has provided luxury transportation in the Chicago area for more than 50 years. Looking ahead, we’re excited about the great things planned for 2018.
But, it’s fun to take a look back at all we did last year. So, we took a trip down memory lane by reviewing all our blog posts from 2017. It turns out our most popular posts fall into three categories: fun, fundraising and our fierce new look.
WSL is very involved in the communities we serve with luxury transportation. Readers took a look at our involvement in the Elburn Days Fest, the Paddle Boat Mixer and a holiday ticket giveaway with the DuPage Symphony Orchestra. Our customers like to have fun, too. The Chicago Summer Event List and tips for Wine & Beer Tasting Adventures in the Western Suburbs were a big hit.
When Hurricane Harvey hit Houston and the Gulf Coast in late August, like most people, we were awestruck by the devastation the Category 4 storm caused. So, we quickly launched a Hurricane Harvey Fundraising campaign and donated all proceeds to the American Red Cross Emergency Disaster Fund. We focus closer to home, too. In 2018, WSL will continue our close relationships and fundraising efforts with the Chambers of Commerce for Carol Stream, St. Charles, Naperville and Glen Ellyn.
Fierce New Look
In 2017, we revealed a new look and feel to our overall branding, including a fresh logo. The new brand identity is a nod to our history while better reflecting where we’re headed for the next 50 years. Speaking of history, we were also thrilled to meet Ray Smith who has been a satisfied client of WSL since we opened our doors.
Stay Up-To-Date and Get Social
Stay tuned for upcoming blog posts about all the great things that we are bringing for this coming year.
Want to be the first to hear all of the latest interesting and fun news & events going on in the area?! Be to follow us on Facebook, as we are always posting new and exciting things going on in the area! We also LOVE seeing your posts and tags when you ride with WSL. Be sure to tag us online with #WestSubLimo and let us know about your experience!
We Feel The Love…Thank You!
Posted On: 12/25/2017
How are we doing? Are we meeting your expectations? Anything you would like to see change?
We are always striving to provide the best possible customer service. In late 2016, we launched a Rate My Ride program to get real-time feedback from clients to find out what we’re doing right, and where we can improve.
At the end of each trip, we ask riders to complete a short survey that takes less than a minute. Clients give us reviews for their private transport service in five categories that tell us about the driver, the vehicle, quality of service, whether they would recommend us and an open-ended field to tell us anything.
Our clients’ reviews make us better at what we do. We’re thrilled when folks are motivated to share their positive experiences on our Facebook page. We currently have a 4.8 of 5 stars rating based on 95 reviews.
Here’s a sampling of what people are saying:
Top Notch Service... the driver arrived early and was more than able to deliver us to our destination. He knew the route and even was able to avoid some major traffic areas that would have delayed our arrival. We were right on time! After the show we were done a bit early and when we called we were informed the driver was already minutes away. The car was clean and comfortable and everyone was friendly and professional. I will use again when the need arrives.
I highly recommend WSL, all of their drivers are very professional and courteous. I was traveling every week for 18 months, and the driver was there at 5:00 a.m. every week and even a few minutes early and always was waiting on Friday night to drive me back home. Their cars are very clean and in great condition. I highly recommend them and when we travel, I always call WSL, and all of my family does now. Their prices are very reasonable.
Have used WSL for both personal and business travel needs. Each time their service has exceeded my expectations. The limos are clean, quiet, comfortable and in good working order. The drivers are very courteous and friendly, conversational or quiet (depending on your needs), and arrive early in position for pickup if in a private location. When airlining back into the Chicago area, they send a text to a link which easily steps you through being pickup up and location. They are my go to source for private car transportation in the Chicago area.
Wishing You a Wonderful Holiday Season and a Happy New Year
Posted On: 12/18/2017
Special January deal for new customers.
This time of year we like to take a step back and reflect on how fortunate we are at WSL. For more than 50 years, we’ve provided private care transport service to residents in the western suburbs of Chicago. We take great pride in the fact that so many of our customers have been with us for many years (one special client has been with us since the beginning!).
We’re with people when they celebrate some of the happiest times of their lives: weddings, the anticipation of a family vacation on the way to the airport, safe travel to and from special events like concerts, professional sports, wine tastings…you name it.
Our corporate clients rely on WSL to get to meetings on time, navigate the airports for reliable drop off and pick up, and transport large groups for special events.
Kick-Off the New Year Right
If you’re new to WSL, or want to recommend our service to friends and family, we have a great promotion in January 2018 for new customers.
Between January 1 to 31, 2018, mention this special code when you call our reservations department to receive $10 off a private car service ride: DecFacebook17. The deal is for new customers only and can only be used once.
It’s a great gift to pass on to friends, neighbors, colleagues…anyone who needs safe, reliable private transport service.
Happy Holidays and Happy New Year from everyone at WSL!
Transport Your Group In Style With Our New Mercedes-Benz Sprinter Van
Posted On: 12/11/2017
WSL was very good this year so Santa brought us an early delivery. We’re excited to add a brand new Mercedes-Benz Sprinter van to our fleet of late-model vehicles. We’re geeking out over all the bells and whistles of this luxury ride that’s perfect for executive and large group transportation.
This is not a party bus. Rather, it’s a high-end Mercedes sedan pumped up on steroids with pampered seating for up to 14 people.
We can’t wait to talk to event planners about how this Mercedes limo is perfect for corporate events, group transport to and from the airport for meetings and client entertainment.
We’re thinking about how fun it would be to set up a brewery or winery tour (or both) for friends to check out all the fun venues in and around Chicago.
Comfort and Convenience
Heading out on a big family vacation? We’ll get everyone to the airport in one trip.
It’s all about comfort with this ride:
- High-back reclining captain’s chairs covered in soft-touch premium upholstery feature padded armrests, contoured headrests and retractable lap belts.
- The chairs are placed in five rows of stadium seating with a generous aisle for easy in an out. There’s no crawling over other passengers to get in a seat.
- Ample overhead racks have secure space passengers’ briefcases, coats and other carry-ons so no one has to hold items in their laps.
- Passengers control the digital temperature gauge and fan to get their desired heat or cooling level.
- Every seat has its own individual LED reading light and every row features blue backlit dual USB ports for easily accessible access to power to charge laptops, tablets and mobile devices on the road.
- A sliding door with an automatic power step and that lowers when the door is open, hand rail and step well courtesy lighting make it easy to enter and exit the vehicle, day or night.
- Lots of space for all sizes of luggage.
There are lots of features for our drivers, too, with lots of built-in safety features like a back-up camera, clear-view safety hatch for emergency exits, and a safety package with extinguisher and other must-have items.
Give us a call to reserve the new Sprinter van for your next event!
Congrats to C.A.S.A. for Another Successful Fundraising Event to Support Children
Posted On: 12/04/2017
On November 30, C.A.S.A. (Court Appointed Special Advocates) Kane County held their second annual Holiday Extravaganza and WSL was thrilled to lend our support.
CASA Kane County is a nonprofit organization that prevents children from falling through the cracks of the heavily populated court and child welfare system since 1988. The organization recruits, trains and supervises community adult volunteers who are matched with children to support them as they head to court due to abuse, neglect or private guardianship. Its goal is to make sure every child has the chance to be placed in a safe and permanent home. The C.A.S.A. volunteers serve as court-appointed special advocates for the children.
Fundraising events are critical to the success of the organization. Revenue from events like the Holiday Extravaganza compromise about one-third of the agency’s entire operating budget.
This year’s event was held at Riverside Receptions in Geneva. Beginning at 3 p.m., children and their families were treated to an indoor winter wonderland with sparkling trees, silver bells and lighting that evoked a magical, snowy afternoon. Santa and Mrs. Claus made a special appearance along with Olaf from the popular Frozen movie. Everyone enjoyed snacks, hot chocolate and lots of kid-friendly activities.
The evening’s event featured a couture fashion show with seasonal attire from an upscale Geneva boutique. We enjoyed dancing the night away and bidding on silent and live auction items in support of this deserving organization.
Check out C.A.S.A. Kane County’s Facebook page for photos from the event.
Fun in Kane County
This is just one of many fun ways to celebrate the holiday season in Kane County. Check out PlanItKane for an events calendar filled with festive things to do, see, eat and drink.
Partnering with DuPage Symphony Orchestra for a Season Filled with Yuletide Joy
Posted On: 12/01/2017
WSL is proud of our involvement in the communities we serve in the west suburbs of Chicago. It’s part of our corporate culture give back and make an impact where we live and work.
As we celebrate the holidays, it’s especially meaningful for us to promote our partnership with the DuPage Symphony Orchestra. We work closely with the group to make sure their featured talent from around the world arrives in style with private care services from WSL.
On Sunday, December 10, the DuPage Symphony Orchestra is offering two performances (at 2 pm and 4 pm) of its holiday concert: Yuletide Joy. The concerts feature medleys from beloved holiday films such as Miracle on 34th Street and How the Grinch Stole Christmas, as well as the ever-popular Sleigh Ride by Leroy Anderson. This family-friendly event is held at the North Central College’s Wentz Concert Hall in Naperville.
Enter here on our Facebook Page to win a pair of tickets to the concert courtesy of WSL. All you need to do is simply “Like” our page along with the post. We will select the winner next Thursday, December 7.
Or, tickets are available here. Don’t miss this chance to kick off the holiday season and support local musicians. If you’re holiday schedule is already booked, make sure to check out their schedule for 2018, which performances monthly beginning in February.
Getting to know the DuPage Symphony Orchestra
DuPage Symphony Orchestra is a non-profit organization that features more than 100 talented volunteer musicians from DuPage County and beyond. The group has performed at the Wentz Concert Hall at North Central College for five seasons and consistently fills the hall with appreciative fans.
The DuPage Symphony Orchestra depends on support from the community to support its quality music programs. Interested in donating? Click here to donate on their website.
Sneak Peak: 2018 Is Going To Be App-tastic
Posted On: 11/27/2017
Clients of WSL know we are always looking for ways to improve our customer service. After every ride, we shoot out a quick five question survey to find out how we did and what we can do better. On a regular basis, we ask the people who book services for our corporate clients what would make their lives easier.
Then, we take action.
While we can’t give you all the details now, we’re very excited about a new development that’s coming in early 2018. Let’s just say your smartphone is about to get a new app that’s going to make it very easy for you to book rides with WSL.
It’s been a labor of love to produce the best limo app possible. Unlike big ride-sharing companies that employ thousands of people to manage their apps, we’re a regional limo service focused on providing professional transportation services in luxury, late-model vehicles. There are no computer programmers or app developers in our office.
So, we partnered with a firm that specializes in building custom apps. They worked closely with us to understand what our customers want (and don’t want) from a ride booking app. Then they got to work developing an app that meets our needs and works with our reservation systems.
We’re in the final stages of testing the app now and can’t wait to roll it out in the new year.
Coming Soon: Easily Book Online to get Anyplace, Anytime from Anywhere
Posted On: 11/20/2017
Our clients tell us they love using QuickRes, WSL’s online reservation portal, to book rides to and from the airport. That’s why we’re so excited about enhancements to the portal that will roll out in 2018.
Soon, in addition to making airport departure and arrival reservations, you’ll be able to book Point-to-Point transport to conveniently travel between Chicago area suburbs, or from the suburbs to the city.
It’s part of WSL's ongoing commitment to doing more for our clients. We’re always looking at ways to improve our customer service and we’ve heard your requests for simple, online reservation options.
Sneak Peak At How It Works
When the upgrade to the portal is ready, you’ll be able to book a ride to get any place, any time from anywhere. Need a ride from Western Springs to an event in Schaumburg? Soon, you’ll be able to log-in to QuickRes and schedule your ride via our Point-to-Point transport reservation option.
We’re also rolling out zone rates so you’ll know the fare before your jump in one of our luxury, late-model vehicles. Plus, there’s no surge pricing just because you want to travel at a busy time.
Unlike ride sharing services, WSL only employs professional drivers. Before getting behind the wheel of a WSL vehicle, our drivers are carefully screened and trained. Every year, our drivers are required to undergo background checks, take regular drug tests and pass medical screenings.
We’ll be sure to let you know when the portal upgrade is live. If you want to be one of the first to know, follow us on Facebook.
Give Yourself the Gift of Safety During the Holiday Season
Posted On: 11/13/2017
The turn of the calendar to November is the official kick-off of the holiday season. We look forward to Thanksgiving, Hanukkah, Christmas, Kwanzaa and New Year’s Eve. Some shopping fans may even add Black Friday to the list of days to celebrate.
This festive time includes lots of parties with friends, family and co-workers. It’s a time to indulge and enjoy special holiday treats, mouth-watering buffets and a few celebratory cocktails.
Plan Ahead for Safety
The best gift you can give yourself during the holidays is safe transportation. Count on WSL to make the rides to and from your celebrations enjoyable and safe.
It’s easy. Just give us a call and let us know how many people are in your party. We’ll help you select the right town late-model luxury vehicle to transport your group safely, be it a town car, SUV, limo or party bus.
When you book your holiday transportation with WSL, getting to and from the event is half the fun because all your friends can ride together and no one has to be the designated driver.
Plus, our professional drivers know how to get you around the suburbs and the city with ease.
Don’t wait until the last minute. We recommend making your holiday transportation reservations as early as possible. It’s a busy time of year and our fleet of 100 vehicles is in constant motion.
Check out our Black Friday Giveaway
Posted On: 11/03/2017
How Would You Like A $100 Gift Certificate?
Black Friday is all about getting the best deals on gifts for friends and loved ones. WSL thinks you deserve a treat, too. So we’ve come up with a giveaway that everyone will want.
Check out our Facebook page for a chance to win a $100 gift certificate from WSL. Simply "like" our page, then "share" the post and you’re entered to win. We’ll throw all the names in a hat and pick one lucky winner. Watch for the announcement on our Facebook page the day before Thanksgiving…Wednesday, November 22.
So Many Options
How would you use the $100 gift certificate? There are so many times it makes sense to leave your car behind and let a professional driver deliver you to your destination in a late model, luxury vehicle:
- Arrive in style at your company’s holiday party
- Take a trip to the Mag Mile for some holiday shopping amongst the beautiful decorations and leave parking worries behind
- Cheer on the Chicago Blackhawks at the United Center without the parking fees
- Book airport transportation to O’Hare or Midway for your family getaway
- Schedule a night on the town for you and a few friends
Make sure to follow WSL on Facebook and like the page to be one of the first to know about all our promotions and giveaways.
Driven to Give Back: Hurricane Harvey
Posted On: 11/01/2017
Giving back to our local communities is part of our culture at WSL. You’ll often find members of our team participating in local fundraising events or see our corporate logo amongst the list of sponsors.
When Hurricane Harvey hit Houston and the Gulf Coast in late August, like most people, we were awestruck by the devastation the Category 4 storm caused. More than 27 trillion gallons of rain was dumped on Texas and Louisiana in three separate landfalls over a six-day period. More than 700,000 people have registered for assistance with the Federal Emergency Management Agency (FEMA).
So we decided to pitch in and help.
Making a Difference One Trip at a Time
Between September 18 and 24, WSL donated $1 to the American Red Cross for every booked trip.
We chose the American Red Cross for hurricane disaster relief because of their focus on providing food, shelter and comfort for those affected by the storm. The organization also launched a Hurricane Harvey Immediate Assistance Program that provided financial help to more than 477,000 households. The purpose of the immediate assistance is to provide funds so people could make decisions about how to meet some of their immediate needs. The group continues to provide long-term services as well.
During the chosen fundraising week, WSL had a typically busy schedule transporting our clients to and from the airports, getting them to meetings and helping make memories at weddings.
We recently sent the American Red Cross a check for $1,500.
A big thank you to all our clients who rode with WSL that week. Because of you, we are able to make a significant donation in response to the natural disaster.
Quite a few people let us know they “liked” the fundraising effort on our Facebook page. That post received the most feedback on anything we’ve ever talked about on social media. Clients let us know they were “Glad to be a part of your effort” and to “Keep up the good work.”
"It's Always Felt Like Family Here"
Posted On: 10/25/2017
Ronald Reagan was in the first year of his presidency. Nintendo had just released the Donkey King arcade game. Carol Flynn started at WSL as a part-time reservationist on the night shift.
Thirty-six years later, we’ve since elected five more presidents. Kids play games on their smartphones. And Carol Flynn is still in integral part of the WSL team in the role of office manager.
Not many people can say they’ve worked at one place for most of their adult lives. Carol Flynn, who will celebrate her 36th work anniversary at WSL on November 1, feels lucky to fall into that category.
“My big thing is family,” said Carol who has ten siblings. “It’s always felt like a family here. Burt and Ray [original owners] treated everyone like family, and as they moved on the new managers have always done the same thing.”
Carol started at WSL working part-time at nights taking reservations. It was a great way for her to supplement her family’s income when her husband was able to be at home and take care of their children.
Carol says her motto has remained the same the entire time she’s worked at WSL.
“My goal is to treat them the way I want to be treated.”
Looking Out For Each Other
That motto seems to be part of the culture at WSL. About twenty years ago, Carol’s son Jim was in a near fatal auto accident.
“He really shouldn’t have lived,” said Carol. “WSL gave me as much time as I needed to care for my son. I’ve never forgotten how wonderful they were to me and my entire family. They took care of us. I never had to pick between my job and my son.”
That family feel is one of the big reasons Carol has never wanted to work anywhere else.
“We all look out for each other,” said Carol. “If one of us gets sick, we all feel it.”
Some Things Stay The Same
During Carol’s time at WSL, she’s seen a lot of changes including the introduction of computers, a move to a new location and an evolution of how drivers are screened and trained.
“When I started, everything was pen and paper, and our phones had different lines for specific clients,” said Carol. “There was no putting anyone on hold back then with music on the line, we just answered the phones as quick as we could.”
Carol emphasizes that some things have never changed in her three decades at the company.
“We’ve always maintained focus on treating customers right with reliable on-time service and clean cars.”
A Lifelong Career
Carol did have thoughts of quitting when her youngest child was born. But, WSL kept calling her back to fill in as needed. When her daughter was a toddler, she switched to days and job shared with a friend. While one was at WSL, the other watched the kids.
When that arrangement ended, Carol stayed on the day shift and added bookkeeping to her responsibilities. She eventually became the back-up to the office manager, filling in when she was out of the office.
When that person retired after more than 30 years at the company, Carol was promoted to office manager.
But she’s not quite ready to give up contact with clients yet. She still handles some reservations for clients she’s worked with for years until she feels the new reservationist is “fully trained.”
"Our work with clients is less of a transaction, more of a relationship,” said Carol. “The personal touch is what we go for.”
Not The Only Long Timer
A large percentage of the WSL staff has been with the company for many years.
“It’s a testament to the work environment,” said Carol. “I learned my work ethic from all the people around me.”
When Carol’s not at WSL, you’ll likely find her spending time with her large extended family, including her three kids, eight grandkids, parents, brothers and sisters.
In a few years, Carol may retire. But for now, you’ll find her making things happen at WSL.
Self-Driving Cars: Yea or Nay?
Posted On: 10/23/2017
We get asked a lot at WSL what we think about the future of self-driving cars. The concept itself is pretty exciting, but we’re not big fans of the idea…but probably not for the reasons you think.
It’s our business to get people to and from their destinations safely and in style. Assuming self-driving cars ever reach a development state where they are both reliable and secure, they could be a big disrupter to our business model.
Lots of tech companies are betting parts of their futures on this market. But, there are lots of hurdles in their way.
- The technology is complex and there are so many variables that need to be figured out before self-driving cars can safely navigate roads.
- Regulatory issues are still being developed to address this nascent technology and will likely be very strict. A recent bill in the U.S. House of Representatives seeks to make the federal government the arbiter of self-driving cars, taking controls away from states.
“Under the bill, manufacturers seeking exemptions must demonstrate self-driving cars are at least as safe as existing vehicles. States could still set rules on registration, licensing, liability, insurance and safety inspections, but not performance standards.”
- The adoption curve will be steep before consumers feel comfortable giving up the wheel.
The Real Issue
Many are considering what’s next for professional car services in an age of self-driving cars. When we ponder the reality of a driverless car showing up at someone’s doorstep, what really bothers us is not what these future modes of transportation can do. Rather, it’s what they can’t do.
Without a professional driver at the helm, driverless cars can’t:
- Greet you by name and genuinely ask you how your day is going.
- Pet your dog who’s come to say goodbye.
- Hoist your luggage into the trunk.
- Give you advice about local eateries.
- Plan an alternate route in advance because there’s a parade on your route that doesn’t show up in mapping programs.
- Slow down on the way home from an event so you can see the full moon.
- Make sure there’s a cold bottle of water waiting for you on a hot day.
- Deliver your suitcases to your front door.
You get the idea. The thing that is missing from self-driving cars is the driver. And for WSL, that makes all the difference.
Ride-Sharing Versus Professional Car Service
Posted On: 10/16/2017
Differences in Liability Coverage
Recently, a client was in Boston and booked an UberX. She had a lot of questions for WSL after the conversation she had with her driver about Uber’s insurance requirements for their drivers, and what it means for riders.
The conversation was spurred by a near accident after a pedestrian ran in front of the UberX. Our client asked her driver about his insurance requirements.
He told her he spends $14,000 annually on a commercial policy to cover his private car, which he occasionally uses to drive for Uber (the rest of the time he books directly with riders). The driver mentioned his case is quite rare and that most Uber drivers only have private auto insurance, which they likely don’t know won’t cover an accident if they are driving for the ride-sharing company when it happens.
She was unnerved by the revelation and wanted to know what WSL provides.
Professional Drivers Backed by WSL
Uber, Lyft and other ride-sharing companies are actually technology companies that license their apps to drivers who pay a large portion of the fare to the companies for access to riders. They can claim, rightly or not, that they are just facilitating a business arrangement between the third-party drivers and users so they aren’t liable for much.
Uber and Lyft both say they provider coverage up to $1 million per accident, but only when the rider is in the car.
Unlike ride-sharing services where your driver may have filled your deli order earlier in the day and is now moonlighting as a driver, WSL employs professional chauffeurs.
Not from the Chicago Area?
Posted On: 10/02/2017
Find a Place to Watch your Team Play
Are you ready for some football?
Watching the game at home is fun. Sharing the excitement of an unbelievable play at a bar or restaurant with a group of your new best friends is better. That’s especially true if your alma mater or NFL team isn’t from this part of the woods.
Check out these links that have done all the research on must-go places to see Saturdays’ and Sundays’ big games.
Love the Wisconsin Badgers or the Iowa Hawkeyes? Notre Dame your team? Relocated to the Chicago area after a stint cheering for Colorado in Boulder?
We like to find a great listing of Chicago bars that love your team as much as you do! Just a few great place from that this includes, Finley Dunn's Tavern off of Lincoln Ave. supporting Ole Miss, The Pony off of Belmont Ave for Texas A&M, and WestEnd off of Madison St. for Michigan. Whichever bar you select, you know there will be plenty of fun and commraderie to be enjoyed!
Are you, gasp, a Packers’ fan. Find your fellow cheeseheads in this helpful link that also includes a list of bars and restaurants that have the Chicago Sunday Ticket so you can see our beloved Bears in action. It’s their year, right?!
Closer To Home
Don’t want to make the trek to Chicago? Scroll down on this link to find a great list of sports bars a bit closer to home in cities like Downers Grove, Naperville, Schaumburg, St. Charles, Elgin, Lombard and Glen Ellyn.
Have Fun, Get Home Safely
Let WSL get you to and from your outing safely and in style. Give us a call and tell us how many are in your party. We’ll pick a car, limousine, SUV or even a party bus to transport you and your friends as a group to the viewing venue. Everyone gets to have fun. No one has to be the designated driver. It’s an affordable way to enjoy the day.
Fall Is In The Air
Posted On: 09/29/2017
Wine and Beer Tasting Season
Maybe it’s the chill in the air. Lots of wineries and breweries in Illinois find October a great time to participate in local wine and beer festivals. Some even host their own events.
Check below for a listing of fun events happening in the Chicago area throughout the month. Click on the links for all the details about each festival including what wines and beers are featured, tickets, addresses and more.
One thing you don’t need to worry about is how to get to and from the festivals. Count on WSL to make the adventure enjoyable and safe.
When you book a car with WSL, transportation to and from the event is half the fun because all your friends can ride together and now one has to be the designated driver.
Our professional drivers know how to get your around the suburbs and the city with ease. Plus you’ll arrive safely and in style. WSL uses only late-model, luxury vehicles. Just tell us how many people are in your party, and we’ll pick the car, limo or mini-bus that ensures your group is comfortable.
Make your festival reservations now, then call WSL to book your ride.
Chicago-Area Wine Festivals
Sunday, October 1, 1:00 to 5:00 p.m. - Naperville
Peterson’s 15 Year Anniversary Tent Tasting and Sale
Thursday, October 5, 6:00 to 9:00 p.m. - Chicago
Lincoln Park Uncorked 2017: A Lincoln Avenue Wine Stroll
Thursday, October 12, 6:00 to 9:00 p.m. - Lisle
Lynfred Winery Winemaker Dinner Allgauer’s Lisle
Friday, October 13, 7:00 to 11:00 p.m. - Chicago
Wine Riot - Chicago
Wednesday, October 18, 6:00 to 9:00 p.m. - Chicago
Lynfred Winery Winemaker Dinner at the Walnut Room
Saturday, October 21, 1:00 to 4:00 p.m. - Plainfield
The Seven Noble Grapes
Monday, October 23, 2:00 to 6:00 p.m. - Chicago
Simply Italian Great Wines U.S. Tour
Monday, October 23, 6:30 to 8:45 p.m. - Chicago
Wildfire Wine Dinner with Ferrari-Carano
Wednesday, October 25, 6:00 to 8:00 p.m. - Roselle
Riedel Wine Tasting
Chicago-Area Beer Tastings
Friday, October 6, 2:30 p.m. – Chicago
Sin & Suds Beer Tour in the Loop & South Loop
Friday, October 6, 5:00 to 8:00 p.m. - Chicago
5th Annual Harvest HopDown Beer Fest
Saturday, October 7 – Berwyn
Berwyn Brew Fest
Saturday, October 7, noon to 4:00 p.m. – Aurora
Cock-A-Doodle Brew Fest
October 8 to 10 – Chicago
Rocktober Beerfest 2017
Saturday, October 14, 7:00 p.m. – The Field Museum, Chicago
Rare and Wild Beer Fest
Saturday, October 14 - Chicago
Chicago Beer Festival
Fridays at 5 p.m. and Saturdays at 11:30 a.m. – Galena
Galena Brewing Company
West Sub Limo as the Preferred Transportation Company for Ray Smith
Posted On: 09/25/2017
Last year WSL celebrated its 50th anniversary, having been acquired by the current ownership back in 1966. What many people don’t realize is the corporation can actually trace its roots back to 1958. One man who understands this history better than anybody is Ray Smith of Carol Stream.
Ray Smith, 85 years young, has been using WSL since the very beginning, making him our company’s most loyal client. After 60 years, Mr. Smith still uses the service today, for personal trips.
“At the very beginning, I was working for Hitchcock Publishing out of Wheaton and a number of us began using West Suburban Limousine for business travel,” explained Smith.
“In all the years I’ve used West Suburban, I’ve never once missed a flight due to a limousine issue. I’m the best testimonial your company could ever have.”
The limousine company was originally founded by two brothers who had moved to the Chicago area from Galveston, Texas. After nearly eight years in the business, they sold the company to Ray Hiltunen and a partner, before returning to Texas to help with their family’s shrimp business. The Hiltunen family still owns and operates WSL today.
Ray Smith has been married 60 years to his wife Lillian. The couple has two adult children. The son of missionaries, Mr. Smith was born in China, grew up in Hawaii, served in the Navy, and graduated from Wheaton College. He’s literally been around the world and WSL is proud to have been a small part of it, getting him to and from the airport in between his adventures.
Pictured above from left to right is Scott Simkus (Vice President of Operations) of WSL, Ray Smith and Joe Xanthopolous (Interim Executive Director) of Windsor Park Manor in Carol Stream, where Ray currently resides.
As a former writer and editor, Ray couldn't resist the temptation to dabble in his former craft and asked Scott some questions about WSL. We are honored and excited to be a part of Windsor Park Manor's quarterly publication, "The Echo." We will be featured in their fall edition of this year. Thank-you, Ray, for the interview while also sharing your personal experiences with WSL!
Is Technology Ruining Customer Service?
Posted On: 09/18/2017
At WSL, we love technology and our smartphones as much as anyone. Who can resist immediate access to the Internet to answer even the most inconsequential of questions? A few us have been known to play a pretty mean game of "Words with Friends." And of course, much of our business relies on ever-changing computer programs for our reservation system, accounting, operations and marketing efforts.
There’s one area where we haven’t turned to technology and don’t expect to anytime in the near future: customer service.
The business publications we read often feature stories with headlines like “How to Use Technology to Improve Customer Service.” We’re always looking for ways to better our business, so we read the articles with great interest. But, for the most part the suggestions don’t resonate with what our customers tell us they want.
According to an Inc. magazine article,
“[t]he goal of your business in term of its customer interactions is to generate loyalty.”
We couldn’t agree more. But for us the suggestions to add multiple layers of “technology touches” to our customer service process to “engender relationships” and “help customers solve their own problems” just doesn’t make sense. No app for transportation can provide what we need.
The Human Touch
We absolutely make it easy for people to reserve a car on our website. We also communicate with travelers at Midway and O’Hare via text as soon as they land so they are reassured their cars on waiting. We’re even exploring an app to book a driver (more on that soon).
We also know that when our clients have a question or an issue, they generally just want to talk to someone. Fortunately, we have a lot of experienced “someones” available as needed who answer the phones, make reservations, locate lost items, handle arrangements for a large group, and generally make life easier for the person on the other end of the phone.
Our customer service staff has names like Carol and John who have worked for WSL for many years. They live in the communities we serve, know all the drivers and cars, and have long-standing relationships with many of our clients.
Technology is great, but it will never replace the ease and convenience of working directly with someone to handle your request.
Making Sure Your Travel and Transportation is Stress Free
Posted On: 09/13/2017
Top 6 Tips for Booking Private Transportation
Booking private transportation means there’s some travel in your near future. Here’s WSL’s top 6 tips when reserving a car service to make sure the travel and transportation for your trip is carefree and safe.
1. Plan Ahead – Have a special event coming up? Book well in advance so you get the reservation time and car that you want. Do you have stops you want to make a long the way? Let the service know in advance when making your reservation so they can accommodate your request.
2. Assess Your Luggage – Private transportation services generally have a fleet of cars that include different models. Trunk space can vary significantly. If you know you’re going to bring a lot of suitcases, it’s best to call ahead and make sure you reserve a car that can hold all your passengers and luggage. For example, stretch limos are great for transporting lots of people, but have limited trunk space. For safety reasons, luggage can’t be placed in the passenger area of a limo.
3. Safety First – Before your book, make sure the service you’ve selected has proper licenses and insurance. If they can’t prove their credentials, it’s time to move on for your own safety.
4. Flight Delays – Find out if the service you’re booking can track your flight number for delays. That way, they can make adjustments to your
reservation if needed so you know a car will be waiting for you when you land.
5. Payment Options – Find out what payment options are accepted before you finalize the reservation. You don’t want to run into an issue at the end of the ride.
6. Car Seats – Traveling with a small child? It’s important to know if the car service can safely accommodate your car seat before departing.
Save-the-Date with West Sub Limo for all your Wedding Transportation Needs
Posted On: 09/11/2017
Check Out Fall Wedding Packages with a Special Treat for the Honeymoon
Fall is such a beautiful time to get married. The changing colors provide a magical background for the festivities. The western suburbs of Chicago are especially lovely during this season with their canopies of tall trees, manicured parkways and stunning wedding venues.
WSL is always honored when we’re selected to provide the wedding transportation for a bridal party. We know it eases some of the logistics of the day and definitely adds to the fun.
That’s why we’re pleased to offer special Fall Wedding Packages that keep the special treatment going for the honeymoon, too.
Call our Special Events Coordinator
Sheryl, our special event coordinator, is happy to help you reserve the Fall Wedding Package that works best for your big day. Please contact Sheryl at (630) 668-9600 ext. 246 or email her at email@example.com. Her hours are Monday through Thursday, 8:00 a.m. until 2:00 p.m.
Special Offer: Mention that you read about the Fall Wedding Packages on our blog and Sheryl will be happy to offer you $10 off your transportation to and from your trip to the airport for your honeymoon destination. That’s $20 total for a round-trip reservation.
WSL has been serving the western suburbs for more than 50 years. We’ve driven hundreds of bridal parties who appreciate our fleet of Lincoln limousines that are all less than five years of age and are privately owned by the drivers who maintain them. Choose from black or white stretch limousines.
Fall Wedding Packages
All our Fall Wedding Packages include complimentary champagne and simple decorations (if the weather permits).
You can also add our special Red Carpet Treatment. After the wedding ceremony, we roll out a red carpet leading to the limo accented by a champagne holder with bubbly on ice. It makes for a great photo opportunity as the bride and groom toast their nuptials for the first time next to the limo.
Choose from Lincoln or Navigator stretch limos in black or white, or executive buses for larger parties up to 56 passengers.
Our rates begin at the designated pick up time and finish at the last drop off location. Depending on locations involved, additional charges may occur. Entrance and parking fees are not included in the pricing.
Tip for a comfortable outing: We suggest that cars are not filled to capacity for weddings. The bride will need extra room for her dress and passenger size should be considered. We suggest 5 to 7 passengers in our eight passenger limousines and 7 to 8 passengers in our 10 passenger limousines.
Homecoming Memories Made Sweeter and Safer
Posted On: 09/04/2017
There’s just a hint of crispness in the air which means Homecoming season is upon us. We have fond memories of Homecoming festivities: attending the big game, showing our school spirit, getting dressed up and dancing the night away at the school-sponsored party.
We also know it’s a night when parents worry about their kids’ safety. That’s why WSL offers special packages for Homecoming. We want kids to arrive in style…safely.
Many Moving Parts
A big part of the dance is what happens before and after. Your high school student’s gang definitely wants to get together in advance of the event and take group photos (not to mention the thousand selfies that will be taken that night). It can take quite a bit of planning to get everyone together in the same place at the same time.
Then it’s on to the dance, where a bunch of newly licensed drivers descends on the venue in their parents’ cars. After the dance, the kids leave party en mass to their next locations.
WSL has a better way.
Worry Free Transportation
Let WSL’s professional drivers get your child and his/her friends to and from the event safely. The entire group can focus on having fun, and you can spend the evening free from worry.
Our drivers transport groups in our vehicles every day. They know how to navigate crowded drop-offs and manage the need of multiple passengers. They are also on high alert when driving minors to watch for signs of trouble and nip it in the bud.
Homecoming Limo Packages
WSL makes it easy for you to make Homecoming memories special with special 2 hour and 4 hour Homecoming packages that you can customize to meet the needs of your kid’s special day. Package rates include all taxes, tolls, gas fees, stops and gratuity.
Contact Sheryl Today
Our special events consultant, Sheryl, can walk you through the Homecoming packages and tailor the reservation to meet your specific needs. Best of all; each of our chauffeur service for homecoming consultations are completely free!
Please call Sheryl at (630) 668-9600 ext. 5, or email her at firstname.lastname@example.org. Her hours are Monday through Thursday between 8 am and 2 pm.
Tip for a comfortable outing: For comfort, we suggest no more than 8 or 9 passengers in a 10 passenger stretch limo, and 12 to 14 passengers in the 14 passenger SUV. You’re welcome to fill the vehicle to capacity, must we have found that riders often feel overcrowded.
2 Hour Package
You may divide your hours by using:
- 1 hour before the dance and 1 hour after the dance
- 2 hours before the dance only
- 2 hours after the dance only.
Select from a 10 Passenger stretch Lincoln or a 14 passenger SUV.
4 Hour Package
You may divide your hours by using:
- 1 hour before the dance and 3 hours after
- 2 hours before the dance and 2 hours after
- 3 hours before the dance and 1 hour after
Select from a variety of sedan, stretch or SUV limos.
West Sub Limo's Feature in the Kane County Chronicle
Posted On: 08/28/2017
It’s a Family Affair
A recent profile in the Kane County Chronicle hits at the heart of what has – and continues – to make WSL successful for more than 50 years. It’s all about the family feel amongst the team that makes sure our clients get from point A to point B in style and safety.
The Kane County Chronicle interviewed the company’s vice president, Danielle Slamans, who is the stepdaughter of Jeff Hiltunen, the owner of WSL.
Danielle captures how the family approach benefits clients.
“We’re still thriving because we take care of our clients,” says Slamans. “You’re never going to call us and get an automated response form a computer. We’re always going to work directly with you to fix your problem and get a solution.”
Part of the Community
When WSL celebrated it 50th anniversary last year, it had a big party with staff and their families as well as members of the community that have supported the business.
The Kane County Chronicle article highlights the company’s commitment to the communities it serves.
“After decades in the area, the company has become an integral part of the community. They partner with local police and fire departments’ charitable groups, sponsor youth sports teams and participate in several annual chamber of commerce events. The company also regularly devotes both time and money to the American Cancer Society, Make-A-Wish Foundation, and Misericordia – which is home to children and adults with developmental and physical disabilities.”
A big thank you to the Kane County Chronicle for telling our story.
Tell Us How We Did: Short Survey Equals Big Feedback
Posted On: 08/21/2017
Is WSL meeting customer expectations when they book a limo? We figured the best way to find out is to ask.
At the end of 2016 we launched our new ‘Rate My Ride’ feature. With eight months of data in the books, we know that decision is a game changer. Now, on a daily basis we get real-time feedback from clients which confirms what we’re doing right (which happens to be a lot—we’re pretty good at what we do!). More importantly, we also find out immediately where we’ve come up short. We use that information to immediately address issues.
How Does It Work?
At the end of each trip, we email our clients a short survey, which can be filled out in less than a minute. Clients rate the ride in five categories that help us evaluate all aspects of the service.
Clients are asked for feedback on the quality and condition of the vehicle, the performance of the chauffeur, and their impression of the overall reservation experience with a grade from 1 to 5, with 5 being the most satisfied.
The fourth question is yes/no: would you personally recommend WSL to someone?
The fifth category is simply an opportunity to share additional comments and feedback in an open-ended response.
All of it, both pro and con, has been extremely valuable to help us make WSL the premier private transportation service in Chicagoland.
Here are some samples of positive feedback, which always make our day here at the office:
“Driver arrived a few minutes before pick up time, which is always comforting. The vehicle was comfortable and in good condition. Driver was pleasant and professional.”
“Thank you for a continued professional experience. When faced with problematic air travel, it’s nice to know I can count on WSL to get me home with a smile.”
“Our driver was VERY prompt (although we were running a bit behind in the house). He was friendly and in good spirits for our 3:15am pick up. I will be using WSL in the future.”
“Five out of Five Stars!”
Fun at Elburn Days
Posted On: 08/14/2017
Elburn Days: Supporting Our Communities
If it’s the third Friday in August, you know where WSL will be: Elburn Days. It’s a long-standing tradition for us to support the big events in the communities we serve. Elburn Days is extra special because it’s in the hometown of our company’s owner.
Jeff Hiltunen is the president of WSL. When he returned to Illinois in 2005 to run his father's limousine company, he purchased a home in Elburn. His family quickly fell in love with the community.
Hiltunen is originally from Glen Ellyn, but spent much of his childhood in the Upper Peninsula of Michigan. In Elburn, the Hiltunens found the best of both worlds with an irresistible combination of small town charm and suburban convenience. Jeff and his wife Jonna have three daughters; all attended Kaneland High School.
It was natural for WSL to get involved in the community. We’ve sponsored the Elburn Days festival for many years and participate in the annual hometown parade.
"It's always been a fun event and we really enjoy being a part of it," explained Hiltunen.
Sponsored by the Elburn Lions Club, Elburn Days is a great community event that raises funds for Elburn Lions Park and Elburn Lions Charities, which include glaucoma screening, guide dogs, programs aiding the visually and hearing impaired, juvenile diabetes research and other programs to aid the local community.
In addition to Elburn Days, the Hiltunens and WSL has donated their time, money (and free limousine rides!) to local charities, churches and various civic events over the years.
West Suburban Limousine Recognized as Market Leader by Leading Industry Publication
Posted On: 08/07/2017
We know how hard we work every day at WSL to be the premier transportation service for the Chicagoland area. It’s really nice when the leading publication for our industry, Limousine, Charter & Tour, gets it, too.
In the July 2017 issue, the magazine interviewed leaders from top operators about how their management style contributes to the overall success of their companies.
Our very own John Paraoan, Vice President and Brand Manager of WSL, was asked to share his philosophy about how to motivate employees to want to do their best.
It's All About TRIP
John uses a handy acronym – TRIP – to explain the leadership style that guides WSL: Teamwork, Responsibility, Integrity and Professionalism.
According to John,
“[n]one of us can do it all by ourselves, so my leadership style is to be approachable to our team as well as our customers. There’s no question or issues too big or small they can’t come to us with.”
John also outlines his goals for daily operations in the article. He wants WSL to
“foster a ‘never say no’ attitude among employees.” That translates into empowering drivers and office staff to think in terms of “let’s find out how we can do it. Maybe it’s a no now, but it might be yes in the future.”
Open Door, Open Discussions
In addition to an open door policy for employees to talk to him, John also encourages WSL employees to
“[discuss] issues with one another and [act] as a team to maintain prestige.”
John’s philosophy is a big part of how we achieve our overall company goal: to be the premier private transportation service for Chicagoland.
Make the Most of Summer in Chicago
Posted On: 08/01/2017
The end of summer in Chicago is when so many of the big events take place. While you never know what the weather is going to bring, you can always count on having a good time, especially if you book WSL for your transportation to and from the event.
Driving yourself and your posse to Chicago from the suburbs when there’s so much going on can be a drag. The Hillside Strangler is likely in beast mode and the parking fees at big summer events in Chicago are over-the-top expensive.
Even if you just want to enjoy some alfresco dining at one Chicago’s famed eateries, the hassle of driving and parking can put a damper on the evening.
Be a Tourist in Your Own City
Don’t let the congested roadways stop you from taking advantage of all Chicago has to offer. Treat yourself to a ride with WSL service. Our drivers go to Chicago’s hot spots all the time. They know the best places to drop you off and pick you up to safely whisk you home.
Plus, you’ll arrive in style. WSL uses only late-model, luxury vehicles. Just tell us how many people are in your party, and we’ll pick the car, limo or mini-bus that ensures your group is comfortable.
So, get your tickets, make your dinner reservations, book the tour…then call WSL. We’ll make sure your memories of your summer events in Chicago are great!
Summer Events in Chicago for August & September
Listed below are several of the extraordinary events taking place in Chicago, from food events, music festival, parades or more! Time to start planning your city getaway!
Through August 29: Millennium Park Summer Music & Film Series
Through September 11: Chicago SummerDance
August 3 – 6: Lollapalooza
August 4 – 6: Jeff Fest
August 5 – 6: Edge Fest
August 11 – 13: Chicago Hot Dog Fest
August 11 – 13: Ginza Festival Chicago
August 11 – 13: Retro on Roscoe
August 12: Bud Billiken Parade
August 13 – 14: Northalsted Market Days
August 17: Clark After Dark
August 18 – 20: Festa Italiana
August 18 – 20: Edison Park Fest
August 18 - 20: Glenwood Avenue Arts Fest
August 19: Windy City Carnival
August 19: Oak Park Microbrew Review
August 19 – 20: Chicago Air & Water Show
August 25 – 27: Taste of Greektown Paste
August 25 – 27: Logan Square Food Truck Social
August 26 – 27: Randolph Street Market Festival
August 27: Transamerica Chicago Triathlon
August 20 – September 10: Chicago Fringe Festival
August 31 – September 3: Chicago Jazz Festival
Through September 10: Chicago Fringe Festival
September 1 – 3: Great American Lobster Fest
September 1 – 3: North Coast Music Festival
September 1 – 4: African Festival of the Arts
September 1 – 4: Taste of Polonia
September 8 – 9: Windy City Wine Festival
September 8 – 10: Throwback Music Festival
September 8 – 10: Fiestas Patrias (aka Little Village Fest)
September 9 – 10: Chicago Bourbon & Barbeque Fest
September 8 – 24: World Music Festival Chicago
September 13 – 17: EXPO Chicago
September 14: Race Judicata
September 15 – 17: Riot Fest & Carnival
September 16 – 17: Ravenswood ArtWalk
September 16 – 17: West Loop Art Fest
September 16 – 17: Sam Adams' Lakeview Taco Fest
September 17 – 18: City Made Fest
September 19 – 24: Chicago Gourmet
September 23 – 24: AAHH! Fest by Common
September 23 – 24: Randolph Street Market Festival
September 29 – October 1: Oktoberfest Chicago at St. Alphonsus
September 29 – October 1: Fulton Market Harvest Fest
Nothing Beats Private Car Transportation
Posted On: 07/24/2017
Treat Yourself to Comfort and Reliability
Car sharing services have been in the news a lot lately, but not for positive reasons. From trouble with senior management to less than ideal ride experiences, the stories spotlight the risks associated with choosing untrained drivers to get you from point A to point B. You never know what you’re going to get.
By choosing WSL for private car service, you know exactly what you’re getting:
- Bonded and insured professional drivers – our drivers are trained and work hard to cater to your needs. Not in the mood to chat? No problem. Want some information about the Chicago area? They have the details you want. Limo drivers are required to undergo annual background checks, take regular drug tests and pass medical screenings.
- Latest models, luxury vehicles – you’ll arrive in style in a sleek, clean car, SUV or limo depending on the size of your party.
- Fair fees – there’s no surge pricing just because demand for service is high. We honor your reservation with standard pricing for all rides.
No surprises – in a car share, it’s quite possible there was a load of groceries or supplies from the hardware story occupying your seat just a few hours earlier. That will never happen with WSL. We only transport people.
A Little Private Time
The best part about a ride in a WSL might be a little time to yourself. Instead of sharing a cramped Prius with people you don’t know, sit back and enjoy the comfort of a clean high-end vehicle driven by a chauffeur who’s only job is to get you safely to your destination. You’re worth it!
Airport Pick-Up Services with Texting
Posted On: 07/17/2017
Let Us Know When You’re Ready to Go
Arriving at O’Hare or Midway Airport means you’re almost home or headed to the comfort of a hotel room. All you want to do is collect your luggage and hit the road.
Flying can be stressful. That’s why a private car chauffeur from WSL greets you with a text as soon as your flight has landed. We make sure you know that your car service to the airport has arrived and is ready to whisk you away. It’s one less thing to worry about as you navigate your way through the terminal.
When you’re ready to go, all you have to do is click the link in the text. Your private car chauffeur from WSL will respond with a text that lists the license plate number and description of your vehicle, what door to exit and the estimated time of arrival.
Our customers love this feature. With other services, it’s more a matter of luck that the car is ready to go. Passengers have to figure out which way to go after deplaning and work their way through the crowds. The entire time, they’re hoping that they find a private car chauffeur holding a placard with their names on it waiting for them at the entrance to baggage claim. If no one’s there, it can be very nerve-wracking. Now they have to locate their luggage and figure out what’s going on with their pre-arranged ride.
That’s why we have a long-list of loyal customers who book private cars from WSL. They know it’s the easy way summon their car, then sit back and enjoy the luxury of being driven by a professional chauffeur.
Convenient Transportation to Sporting Events
Posted On: 07/10/2017
Take Me Out to the Ball Game, and the Concert and the Festival, and the…
Did you know WSL is the official limo company for the Kane County Cougars, the minor league baseball team based in Geneva? It’s a great way for us to support a local team while having some fun.
It’s also fitting because we love to take people to the big events in the Chicago area. When they need transportation to Soldier Field for a Bear’s game or chart-topping band, fans know WSL is the best choice.
Parking at ball games, concerts, festivals and other popular events is expensive and you often spend a good part of the evening just getting out of the parking lot.
When you book with us, your transportation needs are taken care of from pick-up, drop-off and safe transport back home.
Because our drivers go to Chicago venues all the time, they know the best place to let you out and pick you up. You can focus on having fun and not have to worry about parking, traffic or picking a designated driver.
Plus, you’ll arrive in style. At WSL, we use only the latest model, luxury vehicles. Just tell us how many people are in your party, and we’ll pick the car, limo or mini-bus that ensures your group is comfortable.
You’ll also get there and back safely. Our career drivers have years of experience and their sole focus is your comfort and well being.
There are so many events coming up in the second half of 2017. Get your tickets, then give WSL a call to reserve your car and driver.
Chicago Cubs – there’s still lots of baseball to be played, hopefully well into October.
Concerts at Wrigley – there’s an act that’s sure to please every musical taste, including James Taylor, Florida Georgia Line, Green Day, Lady Gaga and the Zac Brown Band.
Festivals – music, food, and neighborhood celebrations are just some of the reasons to head out to Chicago-area festivals.
Chicago Bears – the Monsters of the Midway kick off the new season with a new quarterback against the Denver Broncos on August 10.
Premier Limousine Service with a New Look
Posted On: 07/03/2017
New Look, Same Great Service
A little more than 50 years ago, WSL began serving the Chicagoland area as the premier limousine service for airport transport, special occasions, executive travel, concerts and sporting events.
We've always been known for our high standards, modern and clean cars, and professional drivers. Our customers count on us to get them where they want to go in style. As we continue to grow our fleet of high-end cars and offer more services such as text alerts to let you know your car is waiting when your flight lands, we also freshened our look to better reflect where we’re headed for the next 50 years.
First, you’ll notice our new logo. We made sure our new brand identity really tells the WSL story:
- Retro – we’ve earned our stellar reputation as the private car and premier limousine service of choice for the western suburbs of Chicago, all the way back to 1966
- Classy – when you ride with WSL, you’ve made an informed choice to ride in a late-model luxury vehicle and arrive in style
- Reliable – we employ only the most qualified drivers who have chosen to be chauffeurs as their careers and are completely focused on providing you safe, dependable services
It’s been fun to roll-out the new look-and-feel on our website, business cards, ads and see it featured in our sponsorship of community events.
We have so many new features in development to enhance your transportation experience. What fun would it be if we spilled the beans now? Stay tuned!
2017 Paddle Boat Mixer Recap
Posted On: 06/27/2017
We Love St. Charles
As a company, we have served the counties of DuPage and Kane for more than 50 years. We always love the chance to spend time with executives from local businesses and support community events.
Check out the great time we had at the St. Charles Chamber of Commerce’s 25th Annual Paddleboat Mixer.
It was an amazing evening on the Fox River. We enjoyed the perfect weather conditions and lively conversation on the boats with our friends from the area.
WSL has a strong presence in the Fox River Valley. A few of the many dozen corporate and goverment clientele that we provide limo service to in St. Charles, Geneva and Batavia include the Kane County Cougars, FermiLab, Clarke Mosquito and SkyJack.
Is your company looking for a dependable ground transportation partner? Give us a call at 630-668-9600 and learn more about our professional services and extremely competitive rates.
More Than Business
Do you have a wedding or special event coming up at the Herrington Inn in Geneva or the Baker Hotel in St. Charles? Or do you need a luxury vehicle for an exclusive event at the Geneva Golf Club, Mill Creek, or the St. Charles Country Club?
WSL will take you there in style. We love to add to the excitement of special events by taking care of your transportation needs. Give us a call and all your needs are taken care of from pick-up, drop-off and safe transport back home.
NEW WEB SITE! WIN TICKETS!
Posted On: 03/03/2017
West Suburban Limousine is proud to unveil our new web site, which not only looks slick, but is user friendly! By simply bookmarking our site on your mobile device, you can now book pre-arranged rides to and from the airport from your phone. Some more good news: we just received a certificate from the Better Business Bureau acknowleding yet another "Complaint Free" year with the BBB in 2016!
In celebration of our new web site and complaint free 2016 (during our 50th year in business), we are GIVING AWAY two (2) tickets to the upcoming Chicago Blackhawks game versus the Anaheim Ducks on March 9. And best of all: A COMPLIMENTARY STRETCH LIMOUSINE TO AND FROM THE GAME! To enter, simply go to our Facebook page, hit the LIKE button, share the contest post, and put a comment about visiting our new site and blog.